Shipping policy


Shipping Policy

Welcome to Fantom! We strive to deliver your orders as quickly and safely as possible. Please review our shipping terms and conditions below.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

We offer standard nationwide and international shipping:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 10–12 Business Days FREE
Note: Delivery times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to carrier peak seasons, weather conditions, or customs clearance.

3. Order Tracking

Once your package is shipped, you will receive an automated email with a tracking link. You can track your shipment status at any time directly through our website or via the carrier's portal using your provided tracking number.

4. Customs, Duties & Taxes (International Orders)

  • For orders shipped to international destinations (including Europe), Fantom is not responsible for any customs clearance fees, import duties, or local taxes applied by your country.

  • All fees imposed during or after shipping are the sole responsibility of the customer.

5. Incorrect Address & Undelivered Packages

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping costs.

6. Lost or Stolen Packages

If your tracking status indicates that your package was delivered, but you have not received it:

  1. Check around your property, with household members, or with neighbors.

  2. Contact the shipping carrier directly to file a claim.

  3. Reach out to our customer support team at support@fantomknives.com, and we will assist you in resolving the issue with the carrier.

Contact Us

If you have any questions or concerns regarding your order's shipment, please contact us:

  • Email: gurbanov.yakub001@gmail.com